Your Refund

Why was my refund¹ sent here? Who are you guys?

How long does it take for the IRS to release a refund?

When will my money become available to me?

Check, Direct Deposit, & Prepaid Card

I lost my check. What do I do?

My check has expired. What do I do?

Where can I cash my check?

Where can I find more information about my FasterMoney² card?

I chose the direct deposit or FasterMoney² card option but would like to change the disbursement method to a paper check. Is there something that I can do?

Information Support

What kind of identification cards do your accept for proof of ID?

I need to provide additional information to your office, where do I send it?

I need to send in proof of my address. What can I send?

How can I reach a customer service representative?

¹The Refund Transfer is an optional tax refund-related product offered by Pathward®, N.A., Member FDIC. The Refund Transfer is not a loan. E-filing of tax return is required to be eligible for the product. Subject to approval. Fees apply. See terms and conditions for details.

²The FasterMoney® Discover® Prepaid Card is issued by Pathward, N.A., Member FDIC, under a license from Discover Financial Services. Discover and the Discover acceptance mark are service marks used by Pathward, N.A., Member FDIC, under license from Discover Financial Services.